Privacy Policy

Last Updated: August 24, 2026

At Shanghai Anzi Trans (hereinafter referred to as 'we', 'us', or 'our'), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.anzitrans.com or use our translation and interpretation services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Contact Details: Name, email address, phone number, and mailing address
• Company Information: Company name, job title, and business address
• Account Information: Username and password if you create an account
• Communication Records: Emails, messages, and call records with our team

1.2 Document and Content Data

• Documents, files, and materials submitted for translation, interpretation, or related services
• Audio and video files submitted for transcription or interpretation
• Specialized terminology glossaries and style guides you provide

1.3 Technical Information

• Log Data: IP address, browser type, operating system, and access times
• Cookies: Information stored via cookies and similar tracking technologies
• Usage Data: Pages visited, time spent on site, and referring URLs

1.4 Payment Information

• Billing address and payment method details (processed securely through third-party payment processors)
• Transaction history and invoice records

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide translation, interpretation, and related language services
• Communication: To respond to inquiries, provide quotes, and send project updates
• Quality Assurance: To review, edit, and improve the quality of our deliverables
• Billing: To process payments and maintain financial records
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Service Improvement: To analyze usage patterns and enhance our website and services
• Marketing: To send promotional materials (only with your explicit consent)

3. Legal Basis for Processing (GDPR/PIPL)

Under applicable data protection laws, including China's Personal Information Protection Law (PIPL) and the EU General Data Protection Regulation (GDPR), we process your personal information based on:

• Contractual Necessity: Processing necessary to fulfill our service agreement with you
• Consent: Where you have explicitly agreed to specific processing activities
• Legal Obligation: Where required by law or regulatory authorities
• Legitimate Interests: For business operations, fraud prevention, and service improvement

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Trusted translators, interpreters, and editors bound by confidentiality agreements
• Technical Partners: Cloud storage providers, payment processors, and IT support services
• Legal Authorities: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are contractually obligated to maintain the confidentiality and security of your information.

5. International Data Transfers

As a global translation service provider, your data may be transferred to and processed in countries outside of China, including countries where our freelance linguists and partners are located. We ensure such transfers comply with PIPL, GDPR, and other applicable data protection laws through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where applicable
• Strict data processing agreements with all international partners

6. Data Security

We implement robust security measures to protect your information:

• Encryption of data in transit (SSL/TLS) and at rest
• Access controls and authentication protocols
• Regular security audits and vulnerability assessments
• Confidentiality agreements with all staff and contractors
• Secure document handling and destruction procedures

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Typically, we retain client documents and personal data for 7 years after project completion, or as required by applicable tax and commercial laws. You may request earlier deletion subject to legal constraints.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ('right to be forgotten')
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another controller
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise these rights, please contact us using the information provided below. We will respond within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings. Types of cookies we use:

• Essential Cookies: Required for basic site functionality
• Analytical Cookies: Help us understand how visitors interact with our site
• Preference Cookies: Remember your settings and preferences

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

12. Contact Us